Questions…?

1. How long does it take to Receive my Jewellery?

If the item is in stock I will send it out within 4 days of purchase. If an item is not in stock, it will take 2-4 weeks before shipping. This is because of the time it takes to cast and hand finish items before shipping. I  will always persevere to ensure deliveries are made within the shortest time possible.

2. Where is the Jewellery Made?

All of my jewellery is hand crafted and finished in Europe. Each idea evolves from doodles and sketches that progress to wax carvings ready for casting. I employ the help of two different specialised casting companies that help to realise the wax carvings into beautiful sculpted metal creations.

The Gold-filled chains and findings I use are from a reputable supplier in Spain  and my gemstones are sourced from multiple suppliers on Etsy. I like to source as much as I can locally from Switzerland including some Quartz and smokey quartz crystals but this is not always possible.

3. What Size are my fingers, which size do I need?

To help you find your ring size please use our ring sizer. Click here to download a sizing sheet that you can print and use to get the best estimate. Make sure you print the template scaled at 100%.

You can also have your ring size measured professionally at most goldsmiths and jewellers.

4. I do not see my size in the list online, is it still possible to get it?

If you cannot find your size available on my website it is possible to make a custom order. Please contact me to discuss.

5. My piece has changed, it is looking darker, no longer shiny and bright. What can I do?

Metals will naturally patina over time and while being worn jewellery is affected by our bodies chemistry. Exposing your jewellery to sweat, and damp environments such as showering or washing your hands will make it go dull. If this happens, It can be easily polished to shine again with a jewellery polishing cloth or cleaning solution. As always, if applying products to your jewellery please read the instructions provided with the cleaning product prior to use. For more information about how to care for your jewellery go to care and repair section.

6. My finger has turned green, why is that, am I allergic?

This can be caused by a reaction between the metal and skin chemistry. Reactions are more so affected by the PH value changing chemicals in creams, lotions etc. The result the creation of  “copper salts” which are blue green in colour. This can then transfer to your skin. It does not mean you are allergic to the metal. The bodies natural PH value changes throughout the day due to varying conditions, especially so during certain seasons.

If an allergic reaction does occur it will be visible as red, irritated and itchy skin where the metal has been in contact. I use metals that are known to have the least allergic response and ensure all my creations are nickel free. Although I take great care to ensure the most hypo allergenic materials I cannot ensure that you will not have be allergic. This is because the building blocks of everybodies body is different. 

7. I have lost one of my earrings can I buy one as replacement?

If you happen to lose one of your earrings or studs, I will be happy to help. Please contact us with a description and your original order number to purchase a  replacement. @ office@tinagstudio.com

Didn’t find the answer you where looking for, feel free contact us at any time with questions at: office@tinagstudio.com

We want to provide the highest level of customer service and therefore hope you will contact us if you experience problems or have enquiries in regards to our products. We will do our best to resolve all problems and provide a speedy, professional service for you convenience.

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